FAQ
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Product Info
Where can I buy a TW Steel watch?
Please go into the [Store Locator](event:/en/xml/store-locator/index.xml) on this website and find your nearest TW Steel authorized retailer.
How long is my TW Steel watch guaranteed?
With the purchase of your TW Steel watch you are entitled to a guarantee against factory defects for a period of two years. Damage resulting from incorrect use or poor treatment as well as wear and tear resulting from use are excluded.
To what depth are TW Steel watches water resistant?
TW Steel watches are water resistant to 30, 50 or 100 meters (3, 5, 10 ATM), depending on the type of watch. Please keep in mind that a watch's water resistance cannot be permanently guaranteed. It may notably be affected by the ageing of gaskets or by an accidental shock to the crown. Water Resistant is a common mark stamped on the back of wrist watches to indicate how well a watch is sealed against the ingress of water. An indication of the test pressure in terms of water depth does not mean a water resistant watch was designed for repeated long-term use in such water depths. For example, a watch marked 30 meters water resistant cannot be expected to withstand activity for longer time periods in a swimming pool, let alone continue to function at 30 meters under water. This is because the test is conducted only once using static pressure on a sample of newly-manufactured watches. <br> Watches water resistant for 30m are suitable for everyday use. Splash/rain resistant. NOT suitable for swimming, snorkeling, water related work and fishing and are NOT suitable for diving. <br> Watches water resistant for 50m are suitable for swimming, white water rafting, non-snorkelling water related work and fishing and are NOT suitable for diving. <br> Watches water resistant for 100m are suitable for recreational surfing, swimming, snorkelling, sailing and water sports and are NOT suitable for diving.
How long does a watch battery last?
A battery usually lasts for two to four years, depending on the type of watch, its size, and the energy required by its various functions. A Chronograph, for example, requires more energy than a watch that only displays hours and minutes.
Why should I buy a TW Steel from an authorized dealer?
The guarantee of a TW Steel watch is ONLY VALID if the watch is purchased from an authorized dealer.
What should I look for on the guarantee card?
Please look to see that the stamp on the guarantee card matches the receipt you have received for your TW Steel purchase.
Are online warranty’s different to the TW Steel warranty?
Customers should always check to see that the warranty offered for an online sale matches that of TW Steel. If it’s not equal to the TW Steel warranty – you must consider the dealer / online retailer to be an unauthorized dealer and therefore the TW Steel warranty is immediately voided.
Product Use
How do I adjust the time or set the date?
Please download the manual of your TW Steel model at the collection section of this website.
How do I use the chronograph?
Please download the manual of your TW Steel model at the collection section of this website.
Contact
Who can I contact for repairs or service?
Please go into the [Store Locator](event:/en/xml/store-locator/index.xml) on this website and find your nearest TW Steel authorized retailer. Alternatively please send an email to customerservice@twsteel.com
How can I get information about TW Steel?
Media enquiries only please contact: PR & Communications - Stuart Morrison: [stuartm@twsteel.com](mailto:stuartm@twsteel.com) For general consumer enquiries please contact: [info@twsteel.com](mailto:info@twsteel.com)
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